Superior Cleaning LLC Platform, LLC is a platform through which customers schedule jobs and providers are assigned to complete the job. When a job is posted and at Superior Cleaning LLC Platform, LLC’s discretion, we may pre-authorize a payment card. We assign a provider(s) to do the job based on their location and other criteria. Once a job has been completed Superior Cleaning LLC Platform, LLC collects payment from the customer and pays the provider(s). Superior Cleaning LLC Platform, LLC takes a commission for introducing the parties. Superior Cleaning LLC Platform, LLC does not allow cash transactions. It is free to register with Superior Cleaning LLC Platform, LLC. You must be registered before you can schedule a job and we will ask you to provide certain information including your mobile number and payment card or account details. As a provider you will register with Superior Cleaning LLC Platform, LLC as part of an on-boarding process, which confirms that you can do Superior Cleaning LLC Platform, LLC jobs. You understand and agree that Superior Cleaning LLC Platform, LLC acts as an agent and is not a party to agreements entered into between customers and providers. Superior Cleaning LLC Platform, LLC is not an employment agency and has no control over the conduct or suitability of customers and providers to post or complete the jobs, and that the satisfactory completion of a job is solely determined between the parties. It is a condition of use of the services that the parties acknowledge they have complete control over their own conduct and the outcome of the services, and Superior Cleaning LLC Platform, LLC disclaims all liability in this regard. We will attempt to match you with service professionals near your area. We do not guarantee that we will be able to match your service needs with a service professional or that there are service professionals in your area that are either capable or willing to complete your service needs. Although we take steps to examine the credentials of our listed service professionals, we make no representations or guarantees regarding the skills or representations of such service professional or the quality of their work if you elect to retain their services. Service Professionals, by offering services through the Site, warrant and represent that they, and their employees, contractors, subcontractors, agents or employees who may perform work for them, are certified, bonded, insured and properly and fully licensed, as required by applicable laws or regulations to which they may be subject in the jurisdiction or jurisdictions in which they offer their services and in relation to the specific service they offering the Site user. Superior Cleaning LLC Platform, LLC may review license information provided by Service Professionals either at the request of the Service Professional or at the discretion of Superior Cleaning LLC Platform, LLC, but cannot guarantee the accuracy or completeness of any such information, or guarantee that a Service Professional is qualified to perform any given service. It is entirely up to you to evaluate a service professional’s qualifications; Superior Cleaning LLC Platform, LLC does not endorse or recommend the services of any particular service professional. You are responsible for entering into a direct contract or otherwise reaching an agreement with a service professional. Superior Cleaning LLC Platform, LLC is not an agent of the service professionals and the service professionals are not employees of Superior Cleaning LLC Platform, LLC. Superior Cleaning LLC Platform, LLC shall have no obligations or involvement if any dispute arises between you and the Service Professional. IF THERE IS A DISPUTE BETWEEN PARTICIPANTS ON THE PLATFORM, OR BETWEEN REGISTERED USERS OR ANY PLATFORM USER AND ANY THIRD PARTY, YOU ACKNOWLEDGE AND AGREE THAT SUPERIOR CLEANING PLATFORM, LLC IS UNDER NO OBLIGATION TO BECOME INVOLVED. Site users are responsible for taking safety measures prior to engaging into an agreement with a Service Professional. Superior Cleaning LLC Platform, LLC is not responsible for any safety precautions. Safety precautions include validating member’s (customer verifies pro; pro verifies customers) criminal records, certifications, credentials, etc. You are solely responsible for taking reasonable precautions and make whatever investigation or inquiries you deem necessary or appropriate before proceeding with any online or offline transaction with any third party, including without limitation, Service Professionals and Service Users. Superior Cleaning LLC Platform, LLC is not responsible and does not perform any of the services requested by you in your service request. Applicable federal, state and local laws govern the terms of any contracts between you and service professionals. Any disputes between you and a professional will be resolved between you and the service professional directly. YOU HEREBY AGREE TO RELEASE ANY OFFICERS, DIRECTORS, AFFILIATES, MEMBERS, SUCCESSORS, ATTORNEYS, EMPLOYEES, AND AGENTS OF SUPERIOR CLEANING PLATFORM, LLC AND FROM ANY DAMAGES OR CLAIMS (INCLUDING CONSEQUENTIAL AND INCIDENTAL DAMAGES) OF EVERY KIND OR NATURE, SUSPECTED AND UNSUSPECTED, KNOWN AND UNKNOWN, AND DISCLOSED OR UNDISCLOSED, ARISING OUT OF OR IN ANY WAY CONNECTED WITH SUCH DISPUTES AND YOUR DEALINGS WITH SERVICE PROFESSIONALS. Service Professionals are not permitted to use the Site to post for employment positions that violate any federal, state or local laws in expressing preference or limiting employment based on race, color, religion, sex, national origin, age, handicap or other protected class. Superior Cleaning LLC Platform, LLC will use its best efforts to remove any known posting that violates these provisions. Customer must provide specific products they want the provider to use.
Superior Cleaning LLC Platform, LLC may make available to you offers, discounts and other promotions, including our referral programs (each a “Promotion,” collectively “Promotions”). Promotions may expire and are subject to change without notice. Promotions, including payments and rewards received as a result of any Promotion, are nontransferable and cannot be combined with any other Promotion or redeemed for cash. In order to secure jobs for Service Providers using our platform, Superior Cleaning LLC Platform, LLC offers promotions/discounts and time to time, the Service Provider(s) may be subject to receive payment out of the discounted rate. Additionally, rewards such as gift cards, gift certificates and vouchers that are issued by a third-party in connection with a Promotion may be subject to additional terms and conditions imposed by such third-party issuer. Superior Cleaning LLC Platform, LLC does not guarantee the timing of Payments or rewards. Payments and rewards may be subject to state and federal taxes. Superior Cleaning LLC Platform, LLC may require you to submit a completed I.R.S W-9 form as a condition of eligibility for any Promotion and issue I.R.S. form 1099-MISC to you as a result of receiving any payment or reward in connection with any Promotion. Promotions are subject to additional terms and conditions. In the event of any conflict between these Terms and Conditions and the terms and conditions of any Promotion, the terms and conditions of the promotions will control.
$5,000 Referral fee will be charged by Superior Cleaning LLC Platform, LLC when our present or ex Provider(s) work with a Superior Cleaning LLC client outside of the Superior Cleaning LLC platform. You will also be entitled to receive the Refer a Friend Bonus (the “RF Bonus”) if: Following a referral by you of a friend to Superior Cleaning LLC Platform, LLC (in accordance with the referral procedure of Superior Cleaning LLC Platform, LLC), the friend opens a user account with Superior Cleaning LLC Platform, LLC, When gaining a lot of referral credits you must make sure each credit comes from a new invite friend or one per household. If either you or the Friend are entitled to receive any other bonus, prize or benefit from Superior Cleaning LLC Platform, LLC in connection with the activities that give rise to the entitlement to the RF Bonus, then you and the Friend will receive the higher of the RF Bonus or the other bonus, prize or benefit to be decided at the sole discretion of Superior Cleaning LLC Platform, LLC. There is no limit on the number of RF Bonuses you may receive, subject to these terms and conditions. For the avoidance of doubt, it is hereby clarified that an RF Bonus will be granted once per Friend. Superior Cleaning LLC Platform, LLC’s decision is final on all matters relating to the awarding of the RF Bonus and shall not be subject to review or appeal by you or any third party.
In order to Post a Job or be assigned a Job that has been posted you must register and create an Account with Superior Cleaning LLC Platform, LLC. This is done directly with the Superior Cleaning LLC Platform, LLC website or mobile app. The Customer app is available for free download from the Apple and other app stores. The Provider app is distributed at our sole discretion during Provider On-Boarding. It is possible to register with Superior Cleaning LLC Platform, LLC using login information with other third party social networking sites including, but not limited to Facebook. If you use Facebook or other third party social networking sites you warrant that you are entitled to disclose to Superior Cleaning LLC Platform, LLC your third party login information without breach of the terms and conditions of the third party site. By granting Superior Cleaning LLC Platform, LLC access to your third party account you acknowledge that Superior Cleaning LLC Platform, LLC will access certain information and may store and use this information. When you create an Account with Superior Cleaning LLC Platform, LLC we ask you to provide information about yourself, including payment information. You warrant that the information you provide is true, that it relates to you and is entirely accurate. We may, at our sole discretion, take steps to validate any identification, payment or other information you provide to Superior Cleaning LLC Platform, LLC. We may use third party agencies to undertake this validation, and in accepting these Terms you accept Superior Cleaning LLC Platform, LLC may take such steps to confirm your identity and other details you provide. We may reject the creation of an Account at our absolute discretion. When you register as a Superior Cleaning LLC Platform, LLC Provider we will ask you for more information, which may include ID, proof of address, social security number and right to work in the USA. We may ask you for evidence that you hold public liability insurance. We also ask for your bank account details. It is a condition of registering with Superior Cleaning LLC Platform, LLC as a Provider that you hold a USA bank or building society account into which payments from Superior Cleaning LLC Platform, LLC will be made. It is a condition of the use of Superior Cleaning LLC Platform, LLC that you provide us with your mobile phone number.
Superior Cleaning LLC Platform, LLC takes reasonable steps to On-Board Providers who are experienced in the Services they provide. We check ID, proof of address and right to work and take reasonable steps to determine experience, which may include reference checking. The Parties may review each other at the end of a Job and these reviews may be available to provide assurance. Superior Cleaning LLC Platform, LLC does not accept liability on the suitability of the Provider(s) to do Jobs or the quality of the outcome.
As a Superior Cleaning LLC Platform, LLC Customer you can create a Job. The Job will include a description, location and a price that is predetermined by Superior Cleaning LLC Platform, LLC, either per hour or per job. You may also upload photographs relating to the Job and in so doing you agree not to submit photographs that are likely to offend. Likewise, providers may upload photos relating to the Job for quality assurance purposes. Superior Cleaning LLC Platform, LLC will assign a Provider(s) to the Job and the Provider(s) will normally be available within two hours if not immediately. We provide an estimate of the arrival time at the time of posting the job; this time is indicative and may vary.
You may cancel a Job anytime; after the given period displayed on the applications or website, the minimum fee will be charged. If canceled within the grace period displayed, no fee will be due. If our professionals arrive at the job location and are unable to contact you or gain access to the job location they will message and attempt to contact you for 20 minutes, after which you will be charged the minimum fee and the job will be canceled.
When a Customer Posts a Job we may pre-authorize payment of a minimum of $1 on the payment card added to the platform. A Job will only be posted when the pre-authorization is successfully received. This pre-authorization will be released if the Job is canceled or at the time of final payment. Typically the pre-authorized amount is equal to or around the job amount. We reserve the right to take the pre-authorization amount in the event the payment for a job is not fully collected and you accept our right to do this.
A Job is posted at a predetermined price, which is per Job. The price includes Superior Cleaning LLC Platform, LLC’s commission, which is a percentage of the price of the Job and may vary from time to time at Superior Cleaning LLC Platform, LLC’s sole discretion. For Jobs that have a per hour price the minimum hourly requirement will be charged in full regardless of the time spent by the Provider in doing the Job. Subsequent hours after the minimum hourly requirement will be charged per minute. Superior Cleaning LLC Platform, LLC reserves the right to change prices at any time.
When a Job is completed Superior Cleaning LLC Platform, LLC calculates the final amount to be paid, including applicable discounts. The Customer may release payment or Superior Cleaning LLC Platform, LLC may take payment. The Customer agrees to hold sufficient funds in their account to pay the final amount as it becomes due and will not Post a Job unless they can pay for it. We may, at our sole discretion, not allow a Customer to Post a Job if we are outstanding in the payment for a prior Job. Superior Cleaning LLC Platform, LLC does not accept cash payments. All Jobs are posted using a valid payment card and final payment is taken from the card once the Job is completed. Superior Cleaning LLC Platform, LLC reserves the right not to accept certain payment cards including, but not limited to, pre-payment cards. Superior Cleaning LLC Platform, LLC Providers are paid up to 10 working days after the Customer has paid for the Job, directly into a nominated bank account.
Superior Cleaning LLC Platform, LLC may use Payment Services at our complete discretion to facilitate payment card processing. Superior Cleaning LLC Platform, LLC will ensure that the Payment Services comply with such financial and other relevant regulations but will not be responsible for the performance of the Payment Services. Superior Cleaning LLC Platform, LLC does not directly hold payment card information. Superior Cleaning LLC Platform, LLC will be responsible for paying the fees charged by the Payment Services.
If the Customer is not satisfied that the Provider has completed the Job to the performance and/or quality the Customer may reasonably expect, the Parties have 24 hours to contact Superior Cleaning for a reclean. In the cases of extreme circumstance the Provider is responsible for all settlements and liability in reaching a settlement between the parties. If the Parties cannot reach resolution between themselves it will be escalated to Superior Cleaning LLC Platform, LLC and we will offer a recommendation for settlement of the Dispute. Superior Cleaning LLC Platform, LLC will request information to be provided by both Provider(s) and Customer and you agree to provide information that may be reasonably available to support Superior Cleaning LLC Platform, LLC in proposing a resolution. The Parties are under no obligation to accept any recommendation from Superior Cleaning LLC Platform, LLC, which is not binding. In its decision Superior Cleaning LLC Platform, LLC may impose a solution on the Parties, which may include a solution for final payment. In so-doing the Parties accept that Superior Cleaning LLC Platform, LLC may impose such a solution. Should either Party decide to take further action beyond Superior Cleaning LLC Platform, LLC’s final decision, Superior Cleaning LLC Platform, LLC will provide information to a court or other body of competent jurisdiction and will absorb reasonable expenses in so doing. In no event will Superior Cleaning LLC Platform, LLC incur costs higher than the original agreed price of the Job. Superior Cleaning LLC Platform, LLC reserves the right, at our sole discretion, to terminate the account of a User who it deems is entering into an excessive number of Disputes.
If the Customer suffers loss or damage to their property and attributes the loss or damage to a Provider(s), in the first instance the Parties should try to resolve between themselves, which Superior Cleaning LLC Platform, LLC may facilitate. Superior Cleaning LLC Platform, LLC will initiate a claims procedure if the loss or damage is reported to us and may take further action including reporting the matter to the police.
Customers and Providers are encouraged to offer reviews for each other each time a Job is completed. You agree to provide a prompt review that is true and fully reflects your experience with the Customer or Provider with who you have engaged. Superior Cleaning LLC Platform, LLC reserves the right to terminate the Accounts of Users who repeatedly receive poor reviews. Superior Cleaning LLC Platform, LLC reserves the right to leave a review on customer behalf if feedback is provided over the phone to a representative. Customer can modify this review at any time from inside their dashboard.
If you decide not to continue our recurring service after the first cleaning, you will be charged the one time cleaning price.
Because we reserve a time specifically for you, please make any schedule changes before 12 p.m. the day before service to avoid incurring a $50 cancellation, rescheduling or postponing fee. We appreciate your understanding.
Providers have the choice to leave upon arrival if the home is in extreme condition or feel unsafe/threatened. If you book a cleaning online that is not reasonable, such as a cleaning up after a large party, the providers may refuse service on the spot and you will be charged the maximum cancellation fee. You can view the services we provide and do not provide on our services page:
Booking a service over the phone or online doesn’t guarantee you a spot for that date/time. You will be contacted by email with a confirmation once the booking is confirmed. From time to time, we may need to cancel your appointment at the last minute due to but not limited to, an emergency or an overbooking. This does not usually happen, but on occasion, it does. If such last-minute cancellation occurs, Superior Cleaning LLC Platform, LLC is not liable.
Any refunds will not be given if not contacted within 24 hours of the cleaning with photos emailed of missed areas nor will any re-cleans be done if not notified within 24 hours with photos emailed of missed areas. Superior Cleaning LLC has the right to determine if a Refund or Re-clean should be offered. Re-clean must be scheduled within 3 days of the original cleaning.
If the pricing calculator underestimates the price of your cleaning and the condition of your home is much worse than predicted or the Provider is not happy with the price given, we do have permission to either adjust the price or refuse the service.
We provide a live chat service through the Superior Cleaning LLC Platform, LLC platform during business hours in order to better assist our clients’ needs and questions during the online booking process. We may work with third parties to provide their web-based chat service on the Superior Cleaning LLC, LLC platform. Please be aware that we may have access to records of the Live Chat, including transcripts of previous chats and our Live Chat Operators are also able to view keystrokes during the chat in order to provide a more efficient means of problem solving and Customer Service. Any information you share through our Live Chat service will not be shared with any third party or be used for marketing or commercial purposes. Our collection of this information is to assist our Operators with as much information as possible to better help our Customers and affiliates.
Not all pages on the site may be 100% correct or up to date. For example, we have location pages per each city that are pre-made before we launch in a new town. Even though that specific page may be found somewhere on the internet, it may not be 100% up to date. To confirm details, please call in or email us. We are not liable for any information you may have read on a web page. Use You have our permission to solely electronically copy and print hard copies of pages from this web site for personal AND/OR non-commercial reasons related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, is strictly prohibited.
Superior Cleaning LLC Platform, LLC CAN NOT guarantee our service providers have not come in contact with the novel coronavirus (Covid-19) or any other illness or virus. Not all of our cleaners are fully vaccinated for COVID-19. If you require your cleaner to be fully vaccinated, please get in touch with us so we can check our records and verify. Our contractors do their absolute best with personal protective equipment but also reserve the right to decline a job if they have concerns for their health and safety. Additionally, we ask that our Customers work with our Providers to practice social distancing.
The materials on this website are provided “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Superior Cleaning LLC Platform, LLC expressly disclaims any duty to update or revise the materials on this website, although Superior Cleaning LLC Platform, LLC may modify the materials at any time without notice. Your use of this website is at your sole risk, and you assume full responsibility for any costs associated with your use of this website. Superior Cleaning LLC Platform, LLC shall not be liable for any damages of any kind related to your use of this website.
Superior Cleaning LLC Platform, LLC may run advertisements and promotions from third parties on our Site. Your business dealings or correspondence with, or participation in promotions of, advertisers other than Superior Cleaning LLC Platform, LLC, and any terms, conditions, warranties, or representations associated with such dealings, are solely between you and such third party. Superior Cleaning LLC Platform, LLC is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such non- Superior Cleaning LLC Platform, LLC advertisers on our Site.
Occasionally there may be information on this website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information on this website is inaccurate at any time without prior notice to you.
In accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law, Superior Cleaning LLC Platform, LLC has adopted a policy of terminating and barring, in appropriate circumstances and at Superior Cleaning LLC Platform, LLC’s sole discretion, site users or account holders who are deemed to be repeat infringers. Superior Cleaning LLC Platform, LLC may also at its sole discretion limit access to this site and/or terminate the accounts of any users who infringe any intellectual property rights of others, whether or not there is any repeat infringement.
If you believe that anything on the Superior Cleaning LLC Platform, LLC Service infringes upon any copyright that you own or control, you may file a notification with Superior Cleaning LLC Platform, LLC’s Designated Agent as set forth below: ATTN: LEGAL Superior Cleaning LLC Platform, LLC Copyright Agent Email Address of Designated Agent: firstname.lastname@example.org Please see 17 U.S.C. § 512(c) (3) for the requirements of a proper notification. If you knowingly misrepresent in your notification that the material or activity is infringing, you may be liable for any damages, including costs and attorneys’ fees, incurred by Superior Cleaning LLC Platform, LLC or the alleged infringer as the result of Superior Cleaning LLC Platform, LLC’s reliance upon such misrepresentation in removing or disabling access to the material or activity claimed to be infringing.
All marks and logos featured in this Web site, including, but not limited to Superior Cleaning LLC Platform, LLC trademarks, service marks, and registered trademarks may not be copied, imitated, or used, in whole or in part, without the prior written permission of Superior Cleaning LLC Platform, LLC or its affiliates. All page headers or logos may not be copied, imitated, or used, in whole or in part, without the prior written permission of Superior Cleaning LLC Platform, LLC or its affiliates. All other trademarks, service marks, registered trademarks, product and service names and company names or logos that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Superior Cleaning LLC Platform, LLC.
This Site may contain links to other websites. Superior Cleaning LLC Platform, LLC assumes no responsibility for the content or functionality of any non- Superior Cleaning LLC Platform, LLC website to which we provide a link. Severability If any provision of these Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and Conditions and shall not affect the validity and enforceability of any remaining provisions.
You acknowledge and agree that there are risks associated with utilizing an Internet-based marketplace for the sale of goods, including but not limited to, the risk of failure of hardware, software and Internet connections, the risk of malicious software introduction, and the risk that third parties may obtain unauthorized access to information stored within your Account. You acknowledge and agree that Superior Cleaning LLC Platform, LLC will not be responsible for any communication failures, disruptions, errors, distortions or delays you may experience when using the Superior Cleaning LLC Platform, LLC Service, however caused. Superior Cleaning LLC Platform, LLC takes no responsibility for and will not be liable for any losses, damages or claims arising from the use of the Superior Cleaning LLC Platform, LLC Service, including, but not limited to, any losses, damages or claims arising from (a) server failure or data loss, (b) forgotten passwords, or (c) “phishing,” spam, viruses, third-party attacks or any other unauthorized third-party activities.
Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of USA without giving effect to any principles of conflict of law. You hereby consent to the exclusive jurisdiction of Baton Rouge, Illinois USA in respect of any disputes arising in connection with the website, or any relevant terms and conditions, policies and notices or any matter related to or in connection therewith.
These Terms contain the entire agreement, and supersede all prior and contemporaneous understandings between the parties regarding the Superior Cleaning LLC Platform, LLC Service. These Terms do not alter the terms or conditions of any other electronic or written agreement you may have with Superior Cleaning LLC Platform, LLC for the Superior Cleaning LLC Platform, LLC Service or for any other Superior Cleaning LLC Platform, LLC product, feature, service or otherwise. In the event of any conflict between these Terms and any other agreement you may have with Superior Cleaning LLC Platform, LLC, the terms of that other agreement will control only if these Terms are specifically identified and declared to be overridden by such other agreement.
We may send you any notices by email to the address that you have provided. You will be deemed to have received a notice at the time that the email is sent. Please keep your email address information up to date.